User Data Deletion

How to request deletion

Email suporte@zapflux.app with the subject “Data Deletion”. Include the email used on the platform, the company/account name and a brief description. We will process deletion, anonymization or disconnection within 30 days, except where retention is required by law.

Information to include

To speed things up, send:

• Name;
• Email used on ZapFlux;
• Associated company or account, if applicable;
• Connected channel (WhatsApp, Instagram), if applicable;
• Brief description of the request.

Timeline and handling

We will review and process within 30 days, except for legal, tax, contractual or security obligations. Data may be deleted, anonymized or disconnected. We will confirm by email.

Deletion of Meta-connected data

Disconnecting Meta channels may remove stored access tokens and identifiers (WABA ID, phone number ID, page ID, Instagram business account ID).

You can also remove ZapFlux's access directly in Meta, Facebook or Instagram settings, where applicable. Removing access stops new collection; to delete already-stored data, send the request to the email above.

Contact

Deletion requests: suporte@zapflux.app.