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ZapFlux

Terms of Use

Last updated: 4 de julho de 2026

1. Acceptance of terms

By accessing or using ZapFlux, operated by ZAPFLUX LTDA, you agree to these Terms of Use and to the Privacy Policy. If you do not agree, do not use the platform.

2. Platform description

ZapFlux lets companies connect official channels — WhatsApp Business Platform and Instagram professional accounts — to manage conversations, organize service, integrate business flows, configure automations and track message events.

3. Eligibility and account

You must be legally able to contract and represent the account-holding company. You are responsible for providing truthful information, keeping credentials confidential and for all activity on the account.

4. Permitted use

You agree to use the platform lawfully, including:

  • Communicating with contacts who authorized receiving your messages;
  • Respecting Meta, WhatsApp and Instagram policies;
  • Configuring automations compatible with applicable law;
  • Using connected channels only for legitimate business purposes.

5. Prohibited use

It is prohibited to use the platform for:

  • Spam, unsolicited or bulk messages without legal basis;
  • Fraud, scams, phishing or any unlawful activity;
  • Illegal, offensive, discriminatory content or content that violates third-party rights;
  • Violating Meta, WhatsApp or Instagram policies;
  • Accessing other users' accounts, data or systems;
  • Unauthorized resale or redistribution of the platform.

6. Meta integrations

Connecting business assets depends on the company's authorization and Meta's approval. ZapFlux does not guarantee approval of numbers, templates, account quality or availability of resources that depend on Meta.

7. Customer responsibilities

The customer is responsible for:

  • Having authorization/consent to message contacts;
  • Complying with LGPD and applicable laws;
  • The content of messages, automations and posts;
  • Keeping its Meta assets compliant.

8. Contact consent

The customer declares it has a legal basis and/or consent to communicate with its contacts. ZapFlux provides the tools but is not responsible for obtaining the customer's contacts' consent.

9. Meta policies

Use of official channels is subject to Meta's policies. Non-compliance may result in restrictions imposed by Meta, outside ZapFlux's control.

10. Availability

We strive to keep the platform available. Downtime due to maintenance, external providers or force majeure is not ZapFlux's responsibility.

11. Plans and payments

Subscriptions are charged recurrently for the contracted period. Cancellation can be requested at any time, effective at the end of the paid period. Except as required by law, there is no pro-rata refund.

12. Suspension or termination

We may suspend or terminate access for violations, misuse, security risk, non-payment or legal order. The customer may close its account at any time.

13. Limitation of liability

The platform is provided “as is”. Except for proven willful misconduct or gross negligence, total liability is limited to the amount paid in the 12 months before the event. We are not liable for indirect losses or lost profits.

14. Data protection

Processing follows the Privacy Policy. Deletion requests per the Data Deletion page.

15. Changes and jurisdiction

We may modify these Terms; relevant changes will be communicated. Governed by the laws of Brazil, jurisdiction of Florianópolis/SC.

16. Contact

Questions about these Terms: suporte@zapflux.app. ZAPFLUX LTDA — CNPJ 65.600.828/0001-26.